Shipping, Refunds, & Exchange Policies
We offer FREE SHIPPING whenever possible. Don’t ya just love it?
Refunds & Exchanges
So, here's our refund policy: you have -14- days to inspect, try-on, and test our gear. It's our thought that you will admire, appreciate, and love our products--just like nearly all of our customers. If not, please return it to us, clean, no wears or wear-marks, with tags intact. It would be very much appreciated if you included a note for the reason you're returning the item. If you want a refund, we will refund the purchase price to you, but not the shipping. If you ordered the wrong size (typically, by not following our size chart), then we will glady do an exchange for a different size that you ask for and we have in inventory. Just be certain that it is within the -7- day period and return it in the foregoing condition. But we can only give you a discount on the shipping cost (when available) of sending the replacement item to you.
Please direct returns to:
5200 N. MIssion Ln.
Prescott Valley, AZ 86314
FAIR SHIPPING POLICY
Cost of SMG Gear + Shipping= Better Gear at a Better, Out-the-Door Price!
Shipping within the USA:
Shipping adds to your cost; we get that. We generally can't do free shipping because, unlike some other online sellers, our profit margins are razor-thin. Other merchants charge more for similar items when they offer free shipping because their shipping cost may be ‘buried’ in the price. For delivery within the United States of America, we use the United States Postal Service, which is the least expensive method for you. If you want to use something different, please make arrangements in advance, easily accomplished.
For those outside the USA (even Canada), you will be able to choose the United Parcel Service option that you think is most suitable.
For international shipping, we ship to Australia, New Zealand, Mexico, & Belgium. If you are located elsewhere, please send us an email in advance and we will do our best to make that available.
Our goal is to serve your needs:
make protective, stylish jackets, jeans, gloves, and such items available to you at a lesser price than you'd pay anywhere else (pretty much anywhere else). These days, it's just myself, wife, and dog---so we don't need much and therefore don't charge much. Yes, we're small, but here and ready to meet your needs. Most of our items began as something we needed or so missing in the motorcycle riding population. Along the way, we came across other items that you might like. The good ones, we added to our product line.We either have the items manufactured for us or enter into factory-direct agreements to get you the lowest prices, but still the highest quality.
So, please think of us as your store for high-quality motorcycle protective clothing at lower prices.
We are riders helping other riders stay safer.
We cut out the 'middleman' and pass the savings on to you!
Thanks for your interest,